FAQs
Q1: Can you tell me how to get rid of the following error so that I can save my batch invoice screen:-"No Transaction Values Entered"
A1: If you have entered a free of charge invoice, the system will come up with this error. You will also get the error if you have accidently continued onto the next available line of your screen and then tried to save the screen. To get rid of the error you need to go to the line with the free of charge invoice, or to the line you have accidentally continued onto and then press the "F8" key on your keyboard. This will now let you save the screen.
Q2: Will a month end close down the month.
A2: No, the month end routine on SAGE does not close down the month. The month end is used for posting automatic transactions (prepayments) accruals, depreciation) and clearing the turnover on customer and supplier accounts. If you do not have any automatic transactions to post and do not want to clear your turnover, there is no need to run the month end.
Q3: How can I get further details about transactions on my Customer Activity screen?
A3: Double click on the transaction and more information will appear.
Q4: I am creating a batch customer invoice and have put a line of information in by mistake. How can I delete this line without having to abandon the whole batch?
A4: Click on any part of that item line and press the F8 function Key. The F8 key deletes the line.Sage Line 50 uses function keys to access a number of important features, including the calculator and the on-line help.
The features assigned to function keys are as follows:
Key Function
F1 The on-line help system.
F2 The system calculator; allowing you to perform mathematical calculations and, if needed, paste the result back into a data field.
F3 Same as F4.
F4 Displays the calendar, calculator or finder search list if the selected text box has any of these special buttons attached. Also if you select a drop-down list box, pressing F4 displays the list.
F5 The Euro calculator.
F6 The Duplicate Cell command in the Edit menu.
F7 The Insert Row command in the Edit menu.
F8 The Delete Row command in the Edit menu.
F9 The Calculate Net command button.
F11 This will launch the Windows control panel.
F12 Will minimise your Sage Line 50 program or run the Report Designer depending on your default setting.
Q5: Why do some of my customers appear in red on the list?
A5: This is because these customers are above their credit limits.
Q6: When trying to post my opening balances for cutomers and suppliers, I keep getting the error message "Suspense Account Does Not Exist?
A6: This is becasue the suspense account is not set up as a control account. To resolve this problem make syre there is firstly a nominal code for suspense, if there is then select "SETTINGS" and then "CONTROL ACCOUNTS" and enter the suspense nominal code next to the suspense heading. This should now rectify the problem.
Q7: Everytime I enter a transaction, why do I get the message "Date Outside the Financial Year"?
A7: Everytime you post a transaction the system checks the financial year start date to make sure that the date you have given the transaction is within the financial year dates. If it isn't you will get this warning. To stop the warning from coming up you will need to run the year end.
Q8: Do I have to reconcile the Vat Return and the banks before running the year end?
A8: No, you can run the bank and Vat reconciliations options at any time. However, if you want to clear your audit trail as part of the year end then you will need to reconcile your Vat and banks before doing this so that it will cleat the transactions.
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